Refund, Exchange & Cancellation Policy
Refund, Exchange & Cancellation Policy At Hub Of Jersey, we strive to ensure that you receive the best quality products. However, we understand that sometimes issues may arise.
Please review our Refund & Exchange Policy below:
1. Exchange Policy Size Issues:
Unfortunately, we do not offer exchange or refunds for size-related issues. Please carefully review our size guide before making a purchase.
2. Damaged Items:
If you receive a damaged item (e.g., cut, torn), you are eligible for a exchange. Important:
To qualify for a exchange, you must record a video of yourself unboxing the parcel as soon as you receive it. This video serves as proof in case of damage.
No Video ❌ No Exchange ❌2. Refund
3. Refund Policy
No Refunds:
We do not offer refunds under any circumstances. Please be sure of your purchase before completing the transaction.
4. How to Request a Exchange If you meet the criteria for a Exchange.
Please contact us within 24 hours of receiving your order at hubofjersey@gmail.com with the unboxing video attached.Once we verify the issue, we will process the exchange as quickly as possible.
5. Cancellation Policy
Order Cancellation:
Once you place an order, we ask that you are 100% certain about your purchase, as we do not accept cancellations. However, we reserve the right to cancel any order at our discretion. If we cancel your order, you will receive a full refund within 5 to 7 business days.
5.Additional Information
This policy is applicable only to items purchased directly from Hub Of Jerseys. We reserve the right to deny a exchange if the guidelines are not followed.